Last Updated: September 10th, 2023

1. Introduction

Welcome to Liesbeth Mertens' Guest House, located at Albert Grisarstraat 52, 2018 Antwerp, Belgium. At Liesbeth Mertens' Guest House, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).

2. Data Controller Information

The data controller responsible for your personal information is:Liesbeth Mertens
Tax Number: BE0633.589.350
Address: Albert Grisarstraat 52, 2018 Antwerp, Belgium

3. Information We Collect

We may collect various types of personal information, including but not limited to:- Contact Information: Name, email address, phone number, and postal address.
- Reservation Details: Check-in and check-out dates, room preferences, and special requests.
- Payment Information: Credit card information (we do not store credit card information; it is processed securely by our payment service provider).
- Guest Preferences: Dietary restrictions, accessibility requirements, and other preferences.
- Communication History: Records of our communications with you, including emails and correspondence.

4. How We Use Your Information

We use your personal information for the following purposes:- To process and confirm your reservations.
- To communicate with you regarding your bookings, inquiries, and special requests.
- To personalize your guest experience based on your preferences.
- To ensure the security of our guest house and prevent fraudulent activities.
- To comply with legal obligations, including tax and accounting requirements.**5. Data Sharing and Disclosure**We may share your personal information with third parties only for the following purposes:- Payment Processing: We share payment information with our trusted payment service providers for secure transaction processing.
- Service Providers: We may engage third-party service providers to assist with guest services, website maintenance, and marketing activities.
- Legal Compliance: We may disclose your information to comply with legal obligations, such as tax authorities or law enforcement agencies.

6. Your Rights

Under GDPR, you have certain rights regarding your personal data:- Access: You have the right to access the personal data we hold about you.
- Rectification: You can request the correction of inaccuracies in your personal information.
- Erasure: You may request the deletion of your personal data, subject to legal requirements.
- Restriction: You have the right to restrict the processing of your data in certain circumstances.
- Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Objection: You may object to the processing of your data, including for direct marketing purposes.To exercise these rights, please contact us at [email address] or use the contact information provided below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your data.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any significant changes via email or a notice on our website.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please contact us at:Liesbeth Mertens' Guest House
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Address: Albert Grisarstraat 52, 2018 Antwerp, Belgium
Email: info@patina-antwerp.com

Last Updated: September 10th, 2023


Cookie Policy and Data Collection

‍This Cookie Policy provides information about the use of cookies and similar technologies on the Liesbeth Mertens' Guest House website, in compliance with the General Data Protection Regulation (GDPR).

‍1. What Are Cookies?

‍Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They enable the website to recognize your device and store certain information about your preferences or actions.

‍2. Types of Cookies We Usea. Essential Cookies:

These cookies are necessary for the website to function properly. They enable core functionalities, such as page navigation and access to secure areas of the website. We do not require your consent to use essential cookies.b. Analytical Cookies: We use analytical cookies, including Google Analytics, to collect anonymized data about website usage. This information helps us understand how visitors interact with our website and improve its performance. These cookies collect aggregated data and do not identify individual users. We use Google Analytics in compliance with their data processing terms, which can be found on the Google Analytics website.c. Marketing Cookies: We may use marketing cookies to track your online behavior and provide you with personalized content and advertisements. These cookies are typically set by third-party advertising networks. We will request your consent before enabling marketing cookies.

‍3. Your Consent

‍By using our website, you consent to the use of cookies as described in this Cookie Policy. You can withdraw your consent at any time by adjusting your cookie preferences through our cookie consent banner or browser settings.

‍4. How to Manage Cookies

‍Most web browsers allow you to manage and control cookies through their settings. You can configure your browser to accept, reject, or delete cookies. Please note that if you disable essential cookies, some website functionalities may be limited.

‍5. Third-Party Services

‍We may use third-party services, such as meta pixels, to collect and process data. These services may use their own cookies and have their own privacy policies. We recommend reviewing the privacy policies of these third parties for more information on how they handle your data.

‍6. Data Retention
‍Data collected through cookies is typically retained for a limited period, as specified in our Privacy Policy. We do not retain personal data obtained through cookies for longer than necessary for the purposes outlined in this policy.

‍7. Changes to this Cookie Policy

‍We may update this Cookie Policy to reflect changes in our use of cookies or legal requirements. Any changes will be posted on our website, and you will be asked to review and accept the updated policy.

‍8. Contact Us

‍If you have any questions or concerns about our Cookie Policy or data processing practices, please contact us using the contact information provided in our Privacy Policy.By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies as described herein.
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Address: Albert Grisarstraat 52, 2018 Antwerp, Belgium
Email: info@patina-antwerp.com